Terms And Conditions Of Use
These terms and conditions (the "Terms and Conditions") are the terms and conditions upon which Princess and Frog Flowers Ltd ("we/us") makes this website (the “Princess and Frog Flowers Website") available to you and on which we provide our services for delivery of flowers and other products.
ATTENTION: This legal notice applies to the entire contents of this website and to any correspondence between us and you. Please read these terms carefully before using this website. Using this website indicates that you accept these terms regardless whether or not you choose to purchase from us
This site is owned and operated by Princess and Frog Flowers Ltd. If you want to ask us anything about these terms and conditions or have any comments or complaints on or about our website, please contact us via the comments option on the website or call us on 07876 191 797.
order processing and payment
Payment may be made by any of the methods indicated on the flowers payment page of the Website and will be debited when you submit your order. When you submit your order by clicking on the [‘Confirm Order’] button, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing elsewhere on the Princess and Frog Flowers Website.
For your order to be processed and delivered on the required date, you must supply us with all the relevant details requested, including full delivery details, post code and telephone number. Your order will only be processed if full payment details are given.
Your order will be acknowledged via e-mail confirming your details, if you enter a correct e-mail address. You will be issued an order reference number for any future correspondence. All costs will be charged at the cost of the date on which you place your order.
We will not consider ourselves bound by a contract with you until we have issued an email acknowledging your order.
Princess and frog flowers products
All products are subject to availability, and acceptance of your orders. We reserve the right to change all or some of the contents or packaging with an item of equal or greater value without notice. All photos on the website are examples. Flowers may be delivered in bud to ensure longer life. Some flower bouquet contents may be harmful if eaten and/or a skin irritant.
The following delivery charges apply:
£5.95 for bouquets which are delivered locally Monday to Saturday
Prices as stated as part of the Services are valid for acceptance for a maximum of 14 days from the date we receive your order. Prices stated as part of the Services include VAT and delivery within the UK, except as provided otherwise in these Terms and Conditions.
We deliver within a 20 mile radius of our location. Next day delivery is available. If same day delivery is required please call us to discuss this.
Should the recipient be away at the time of delivery, a card will be left stating attempted delivery was made or where the bouquet has been left i.e. with a neighbour
Flowers sent to hospitals, military bases and business addresses will be delivered to a main reception or mailing room prior to internal distribution. We recommend that flowers sent to these locations be requested for delivery on a weekday and not on a Saturday. Deliveries cannot be made to PO Box addresses.
Please ensure that you enter full and accurate details, including the address and the postal code, of the recipient. We will not be responsible for any orders which are not delivered due to incorrect or incomplete information being supplied by you.
Please note that we only deliver within the United Kingdom. We do not deliver to Europe or the Republic of Ireland or any other areas outside the United Kingdom. There are also no deliveries to the Isle of Man or Channel Islands.
We will endeavour to deliver on the date that you specified in your order from Monday to Saturday 8am to 8pm. We are unable to guarantee Monday deliveries. These may arrive two days early (i.e. on Saturday).
Except on special dates, our delivery service is NOT available on Sundays or UK public holidays or the day after a public holiday. Where orders have been placed for delivery on any of these dates and we are unable to contact you in time, we will deliver, where possible, the flowers the day before or the day after that date requested.All deliveries made to hospitals must include the ward name and or number in the relevant address field. Any order omitting these details may not be accepted for delivery by the hospital.